Course Title: Account Manager Training for MOC Sales Representatives

Course Description:

This online training module is designed specifically for MOC Sales Account Managers serving automotive dealerships. The course equips both new and experienced representatives with the essential knowledge, tools, and best practices to effectively support dealership clients and drive sales performance.

Participants will gain a comprehensive understanding of MOC’s product portfolio, sales strategies, dealership operations, and customer relationship management. Through interactive lessons, real-world scenarios, and knowledge checks, account managers will learn how to build long-term client partnerships, identify opportunities for growth, and deliver consistent value to automotive service departments.

Key Learning Objectives:

• Understand the role and responsibilities of an MOC Account Manager
• Learn how to present and position MOC products and services to dealership personnel
• Master the fundamentals of dealership structure, processes, and decision-making
• Develop consultative selling skills to identify needs and recommend solutions
• Gain tools to track performance, manage accounts, and foster loyalty
• Explore techniques for handling objections and closing sales confidently

Whether you’re onboarding as a new account manager or looking to sharpen your skills, this training will set you up for success in the field and empower you to represent MOC with confidence and professionalism.

Here’s a quick glance of our MOC Virtual Training (MVT). Each video contains insight on our MVT modules with impactful information to use. Learn how the best approach to objectives and suggested best practices to better your selling skills in service with some of our veteran certified MVT Trainers.

Curriculum focused on the core principles of service and communication to enhance the customer experience at your dealership.​

Our MOC® videos provide just the right product knowledge. Expect to learn to how MOC®’s top ten services benefit most vehicle’s designed safety, performance and longevity.